Terms & Conditions
Terms of Agreement Summary
PRODUCTION TIME ESTIMATES:
Custom order production time is estimated at 150-200 days from received payment. Build times on custom orders are estimated, not guaranteed. If you need a product on a certain date, make you you have a backup and do not rely on a specific delivery date. Once orders are placed and entered into production, no changes to the order may be made. There are no returns on custom orders.
All in stock inventory usually ships within 1-2 days of received payment.
If we experience delays in production significantly beyond these estimates we will contact you with updates.
*Production time does not include time in shipping.*
If you need to return items, you must contact us to arrange a Return Authorization. Improperly packaged, damaged, worn or altered items cannot be returned. Please see the Returns web page for complete terms.There are no returns on custom orders.
Returns of NON-DEFECTIVE items are at Blakhart Guitar Company's sole discretion. NON-DEFECTIVE RETURNS MAY BE SUBJECT TO A 40% RE-STOCKING FEE and such returns will be for store credit or refund at our sole discretion within 30 days of returned merchandise. If you have questions about which products are returnable, which products may be subject to a restocking fee or for an explanation of circumstances under which a restocking fee may be charged, please contact us.
Blakhart Guitar Company, LLC. warrants its manufactured to be free from defects in materials and workmanship for a period of 6 months from the date of purchase. The obligation of this warranty shall be limited to repairing or replacing any part which we agree is defective. Blakhart Guitar Company may not be held responsible for any return shipping costs to us. Though we will pay standard shipping costs from us to you. Under no circumstances will we be held responsible for Customs, Duties, VAT or any other taxes or fees. Blakhart Guitar Company is not directly responsible for third party parts and/or materials used. We will work and direct warranties to the appropriate companies. All returns must be accompanied by a copy of your receipt and return authorization number and must be shipped postage prepaid to:
Blakhart Guitars LLC.
PO BOX 10067
VA BEACH VA 23450
Contact Number: (605) 728.5788
Contact Email: firstname.lastname@example.org
DEMO MODELS, B-STOCK, CLEARANCE, SCRATCH AND DENT AND WHOLESALE DISCONTINUED MODELS ARE SOLD AS-IS WITHOUT WARRANTY.
This warranty is in lieu of all other express warranties, obligations or liabilities. ANY IMPLIED WARRANTIES, OBLIGATIONS OR LIABILITIES, INCLUDING BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANT ABILITY, SHALL BE LIMITED IN DURATION TO THE ONE YEAR OR THE TWO YEAR DURATION OF THIS WRITTEN LIMITED WARRANTY. ANY ACTION FOR BREACH OF ANY WARRANTY OF MERCHANT ABILITY MUST BE BROUGHT WITHIN A PERIOD OF 12 MONTHS FROM THE DATE OF PURCHASE FOR THE ONE YEAR WARRANTY AND WITHIN A PERIOD OF 24 MONTHS FROM THE DATE OF PURCHASE FOR THE TWO YEAR WARRANTY. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. No agent, representative, dealer or employee of the Company has the authority to increase or alter the obligations of this warranty.
This warranty shall not apply to any product which is found to have been modified, repaired or altered in any way without express written consent from Led Sled Customs. Warranty coverage is available to original purchasers only and is not transferable.
In no case shall Blakhart Guitar Company be liable for any consequential damages for breach of this or any other warranty, expressed or implied, whatsoever. Some states do not allow the exclusion of limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
COMBINING MULTIPLE ORDERS
Orders are processed as they are received and cannot be held and combined with other orders. If you need to make additions to an existing order, please see our additions policy.
If you need to cancel an order you will need to pay a $45 Cancellation Fee. There is no cancelling custom orders or refunds on custom builds.
If you ship your Blakhart Guitar Company order outside the USA you will probably have to pay import duties and taxes. You must be available to receive your shipment and prepared to pay these fees. Any and all changes in shipping rates or limitations are the the responsibility of the buyer. Blakhart is not responsible for any additional fees as a result of adjustments to 3rd party transport companies. Transport must be paid in full prior to shipping. We need a valid daytime phone number in your customer account.
At this time, the only tax Blakhart Guitars must collect is the 6 % Virginia State Sales Tax when we ship to an address in Virginia. All international taxes, duties, fees, are the sole responsibility of the buyer.